2019 NOHN Patient Experience Survey Results

Providing an excellent patient experience to all of our patients is very important. At North Olympic Healthcare Network we think it is essential to hear from our patients about how we are doing.

Randomly selected North Olympic Healthcare Network patients receive calls from The Crossroads Group--our survey vendor--asking them to participate in a survey about recent visits to the Clinic. We encourage our patients to take the opportunity to participate so that we can learn what we are doing well and where we can improve.

Here are some of the highlighted scores from our most recent survey this year:

95% of our patients said their overall satisfaction with their last experience at our clinics was excellent or very good

92% of our patients rated their experience with the phone attendants as excellent or very good

93% of our patients rated their experience with receptionists as excellent or very good

93% of our patients rated their experience with the Medical Assistant or Nurse as excellent or very good

95% of our patients said they had an excellent or very good experience with their provider listening to them

94% of our patients said they had an excellent or very good experience with their provider spending time with them during their visit

95% of our patients said they had an excellent or very good experience with their provider explaining things to them in a way they could understand                                                                                                                                                

If you are a current patient and have an issue or concern you would like to share with us, please let us know!  You can call our Clinic at 360-452-7891 or complete a Comment Card at any one of our locations.

We also welcome reviews from our patients here on our website. Please click here to read previous reviews and share your own.

fb Search Medical
fb cancel
Close
Search our Site