Insurance Cycle Overview

All insurance activities begin when you see a healthcare provider. This illustration shows the flow of activities from your appointment with a provider to the payments for the services you receive at that appointment.


  1. Provider performs exam.
  2. A care plan is determined.
  3. Provider documents discussion & findings.


  1. NOHN’s Patient Accounts Department sends a claim to your insurance, reporting what services were performed and what the diagnosis is, based on the provider’s notes.
  2. Insurance company will compare our bill to your benefits and pay accordingly.


If your insurance company finds that according to your benefits you are responsible for any portion of the bill, we will bill you.

If you need assistance with paying your bill, NOHN has options. We have a sliding fee discount program based on income & family size. Whether you qualify for that program or not, we will also set up payment arrangements you.